Shipping policy

We want your Pixiwoo order to arrive safely and smoothly. This policy explains shipping costs, estimated delivery times, tracking, personalized order previews, address changes, and delivery-related support.

Quick Overview

U.S. Standard Shipping: $6.95
Free U.S. Shipping: Available on orders of $99 or more
Non-Custom Products: Usually delivered within 7–15 days after your order is placed
Personalized Products: Artwork preview sent within 1–2 business days, then usually delivered within 7–15 days after artwork approval
Tracking: Included with every order

U.S. Shipping Costs

Standard U.S. Shipping: $6.95
Free U.S. Shipping: Available on orders of $99 or more

Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.

Estimated Delivery Times

Non-Custom Products

For non-custom products, estimated delivery to U.S. addresses is usually 7–15 days after your order is placed.

Personalized Products

For eligible personalized products, we prepare your artwork preview before production begins.

Here is how it works:

Place your order and submit your personalization details.
We send your artwork preview by email within 1–2 business days.
Review the design and approve it or request changes.
After approval, your item enters production and is usually delivered within 7–15 days.

Please note that delivery times are estimates, not guarantees.

Delivery may take longer during peak seasons, holidays, severe weather, carrier delays, customs processing, or other circumstances outside our control.

Personalized Order Preview & Approval

Some personalized products include an artwork or design preview before production.

If a preview is included, we will send it to the email address used at checkout.

Please review the design carefully before approving it, including:

Pet name
Dates or years
Custom message
Uploaded photo or selected pet style
Product size
Any other personalization details submitted with your order

Please reply within 24 hours after receiving your preview to approve the design or request changes.

To avoid delays, please check both your inbox and spam folder after placing a personalized order.

If we do not receive a response, we may contact you again before proceeding with production.

Once a custom order has been approved or has entered production, we may no longer be able to cancel, change, or revise the design.

Business Days

Business days are Monday through Friday, excluding weekends and U.S. public holidays.

Artwork preview timelines, production timelines, customer support response times, and delivery estimates are based on business days unless otherwise stated.

Tracking Your Order

Tracking is included with every order.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow some time for tracking updates to appear after receiving your shipping confirmation email, as carriers may need time to scan and process the package.

You can also visit our Track Your Order page for the latest available tracking update.

International Orders

International shipping options and applicable shipping costs, where available, will be shown at checkout based on your delivery destination.

International delivery times may vary depending on:

Destination country
Carrier processing
Customs clearance
Local postal service conditions
Seasonal or holiday delays

Customers are responsible for any customs duties, import taxes, or local fees charged by their country.

Shipping Address Changes

Please review your shipping address carefully before placing your order.

If you need to update or correct your shipping address, please contact us as soon as possible.

We will do our best to help, but address changes cannot be guaranteed once an order has entered production, fulfillment, or shipping.

Pixiwoo is not responsible for delivery issues caused by an incorrect or incomplete shipping address submitted by the customer.

Delayed, Lost, or Undeliverable Packages

If your package appears to be significantly delayed, lost in transit, or marked as delivered but cannot be located, please contact us with your order number.

We will review the tracking information and assist with the next appropriate step.

In some cases, we may need to wait for carrier updates or investigation results before arranging a replacement or refund.

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal, or unclaimed package, customers may be responsible for additional shipping costs to resend the order.