Refund policy

We want you to love what you receive from Pixiwoo. If something isn't right, we'll make it right — and you never need to send anything back.

Our 30-Day Promise

Free replacement or full refund, your choice
No return needed: you keep the item and never have to ship anything back to us
Time window: contact us within 30 days of delivery
What's covered: damaged, defective, or incorrect items, delivery problems, or simply not being happy with your order
Personalized items: included
Return shipping or restocking fees: none

How to Request a Replacement or Refund

Email us at hello@pixiwoo-art.com within 30 days of delivery and include:

Your order number
A short description of the issue
A photo of the item, if it arrived damaged, defective, or incorrect

We usually reply within 24 business hours to confirm your replacement or refund. You do not need to return the item.

Replacements

Replacements are made and shipped to you free of charge. Delivery estimates for a replacement are the same as for a new order (see our Shipping Policy).

Refunds

A full refund includes the price of the item and any shipping you paid for it.

Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need additional time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us.

Personalized Items

Personalized items are covered by the same 30-day promise. If your order includes an artwork preview, please check names, dates, and spelling carefully before approving it so we can get it right the first time.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible. We will do our best to update or cancel orders that have not yet entered production. Once an order is in production or has shipped, our 30-day promise above still applies.